Table of Contents
Section 01
Service Scope
Youniha (Shenzhen Youniha Technology Co., Ltd., hereinafter "the Company") provides professional OEM and ODM manufacturing services for pet care products, with a core focus on stainless steel cat litter boxes and smart self-cleaning cat litter systems. Our services are exclusively available to registered business entities (B2B partners) and are not offered to individual end consumers.
1.1 OEM Services
- Manufacturing products based on the Partner's existing designs, specifications, and branding requirements.
- Custom logo engraving, laser marking, and brand labeling on finished products.
- Tailored packaging design and production aligned with Partner's brand identity.
1.2 ODM Services
- End-to-end product development from concept ideation, industrial design, engineering, prototyping to mass production.
- Smart module integration, app connectivity development, and IoT feature implementation for intelligent litter box products.
- Regulatory compliance support including CE, RoHS, EMC, and LVD certifications for target markets.
1.3 Scope Limitations
The Company reserves the right to decline orders that conflict with applicable laws and regulations, infringe upon third-party intellectual property rights, or fall outside our established manufacturing capabilities. The Company does not provide retail, distribution, or end-consumer support services.
Section 02
Cooperation Process
All cooperation follows a structured four-phase workflow designed to ensure clarity, accountability, and quality at every stage.
Consultation & Requirements
The Partner submits an initial inquiry via email or our official channels. Our overseas marketing team will respond within 1-2 business days to schedule a technical consultation.
- Submission of product requirements, target market, and estimated volume
- NDA signing (if applicable) prior to sharing confidential specifications
- Preliminary feasibility assessment and quotation provided within 3-5 business days
Order Confirmation & Production
Upon agreement on specifications and pricing, both parties execute a formal Purchase Order (PO) or Sales Contract. Production commences only after receipt of the agreed deposit payment.
- Execution of binding Sales Contract or Purchase Order
- Sample approval (where applicable) before mass production authorization
- Regular production progress updates provided upon request
Quality Inspection & Delivery
All finished goods undergo rigorous multi-stage quality inspection before shipment. The Company coordinates logistics and provides complete shipping documentation.
- Pre-shipment inspection report and photographic evidence provided
- Balance payment collected prior to cargo release
- Shipping documents (B/L, invoice, packing list, certificates) issued within 3 business days of dispatch
After-Sales Support
Our dedicated overseas marketing team provides post-delivery support to resolve any product issues and facilitate smooth reorder processes.
- Warranty claims processed within 5 business days of receipt
- Technical documentation and product certifications available upon request
- Dedicated account manager assigned for long-term partners
Section 03
Customization Terms
A Technical Parameter Requirements
Partners must provide complete and accurate technical specifications prior to order confirmation. The Company shall not be liable for production deviations arising from incomplete or ambiguous specifications submitted by the Partner.
Required Specifications
- Product dimensions and tolerances (±0.5mm standard)
- Material grade and surface finish specifications
- Color references (Pantone / RAL codes preferred)
- Electrical/electronic parameters for smart products
Accepted File Formats
- 2D drawings: DWG, DXF, PDF (with dimensions)
- 3D models: STEP, IGES, SolidWorks (.SLDPRT)
- Branding assets: AI, EPS, SVG (vector format)
- Reference samples or photographs (supplementary)
B Design Handoff & Intellectual Property
- All design files submitted by the Partner remain the exclusive intellectual property of the Partner. The Company will not use, reproduce, or disclose such materials to any third party without prior written consent.
- For ODM projects where the Company contributes original design work, intellectual property ownership shall be negotiated and explicitly stated in the Sales Contract. Default ownership vests in the Company unless otherwise agreed in writing.
- The Partner warrants that all submitted designs and branding materials do not infringe upon any third-party intellectual property rights. The Partner shall indemnify the Company against any claims arising from such infringement.
- Design modification requests submitted after production commencement may incur additional tooling fees and lead time extensions, subject to mutual written agreement.
C Sample Policy
| Sample Type | Lead Time | Cost | Notes |
|---|---|---|---|
| Standard Catalog Sample | 3-5 business days | FOC (freight at Partner's cost) | Existing SKUs only |
| Custom OEM Sample | 7-15 business days | Sample fee charged; refundable upon order ≥ MOQ | Up to 2 revision rounds included |
| ODM Development Sample | 15-30 business days | NRE fee applies; negotiated per project | Tooling costs quoted separately |
* Sample approval must be confirmed in writing before mass production authorization. Verbal approvals are not binding.
Section 04
Payment Terms
4.1 Standard Payment Structure
Due upon signing of Sales Contract / PO. Production commences upon receipt.
Due upon completion of sample approval or at 50% production milestone (ODM projects).
Due prior to cargo release. Goods will not be shipped until full payment is confirmed.
* Payment ratios may be adjusted for long-term partners or orders exceeding USD 100,000, subject to written agreement.
4.2 Accepted Payment Methods
T/T (Telegraphic Transfer)
Preferred method -- USD, EUR, GBP accepted
L/C (Letter of Credit)
Available for orders ≥ USD 50,000; irrevocable at sight
PayPal / Wise
Available for sample orders and small transactions ≤ USD 5,000
Western Union / MoneyGram
Accepted for deposits on first-time orders; additional verification required
4.3 Important Payment Notes
- All bank transfer fees (including intermediary bank charges) are to be borne by the Partner.
- Payments must reference the official invoice number. Unidentified transfers may cause processing delays.
- Overdue payments will accrue interest at 1.5% per month from the due date until settled in full.
- The Company reserves the right to suspend production or withhold shipment for any outstanding overdue payments.
Section 05
Delivery Terms
5.1 Lead Times
| Order Type | Standard Lead Time | Rush Order |
|---|---|---|
| Catalog / Standard OEM | 15-25 business days | 10-15 days (surcharge applies) |
| Custom OEM (with tooling) | 30-45 business days | Subject to assessment |
| ODM New Development | 60-90 business days | Not available |
* Lead times commence from the date of deposit receipt and written production authorization. Public holidays and force majeure events may extend lead times.
5.2 Incoterms & Shipping
The Company supports the following Incoterms 2020 trade terms. The applicable term shall be explicitly stated in the Sales Contract.
Ex Works (Zhongshan Factory)
Free On Board (Guangzhou / Shenzhen Port)
Cost, Insurance & Freight to destination port
Delivered Duty Paid (available for select markets)
5.3 Transportation Responsibility
- Under EXW and FOB terms, all transportation risk and cost from the point of delivery transfers to the Partner. The Company is not responsible for transit damage, delays, or customs clearance issues.
- Under CIF terms, the Company arranges freight and insurance to the destination port. Risk transfers to the Partner upon loading at the origin port.
- The Partner is solely responsible for import duties, taxes, and customs clearance in the destination country unless DDP is agreed upon.
- Partial shipments and consolidated shipments are permitted unless explicitly prohibited in the Sales Contract.
5.4 Delivery Acceptance
The Partner must inspect goods and notify the Company of any visible damage or shortage within 7 calendar days of receipt. Failure to notify within this period shall constitute acceptance of the delivery. Claims submitted after this window will not be entertained unless concealed defects can be demonstrated.
Section 06
Quality Assurance
6.1 Quality Standards
Youniha operates under an ISO 9001-aligned quality management system. All products are manufactured and inspected in accordance with internationally recognized standards and the specific requirements agreed upon in the Sales Contract.
Certifications Held
- CE (European Conformity)
- RoHS (Restriction of Hazardous Substances)
- EMC (Electromagnetic Compatibility)
- LVD (Low Voltage Directive)
QC Inspection Stages
- Incoming Material Inspection (IQC)
- In-Process Quality Control (IPQC)
- Final Quality Inspection (FQC)
- Pre-Shipment Inspection (PSI)
6.2 Warranty Period
The Company provides the following limited warranty periods from the date of shipment:
Standard Stainless Steel Litter Boxes
Smart Self-Cleaning Litter Box (mechanical components)
Electronic modules, sensors, and consumable parts
6.3 Warranty Exclusions
The warranty does not cover defects or damage arising from the following circumstances:
- Normal wear and tear from regular use
- Misuse, negligence, or unauthorized modifications
- Damage caused during transportation (post-delivery)
- Use of non-approved accessories or consumables
- Defects resulting from Partner-specified materials or designs
- Damage from environmental factors (flooding, fire, etc.)
- Cosmetic issues not affecting product functionality
- Products with tampered or removed serial numbers
Section 07
Breach of Contract
7.1 Partner Breach
The following actions constitute a material breach by the Partner, entitling the Company to the remedies described herein:
Payment Default
Failure to remit payment within 30 days of the agreed due date. The Company may suspend production, withhold shipment, and forfeit the deposit as liquidated damages.
Unilateral Order Cancellation
Cancellation of a confirmed order without Company consent after production has commenced. The deposit is non-refundable, and the Partner is liable for all incurred production costs.
Intellectual Property Infringement
Submission of designs that infringe third-party IP rights, causing legal claims against the Company. The Partner shall bear all legal costs and damages.
7.2 Company Breach
The Company acknowledges the following as material breaches on its part and the corresponding remedies available to the Partner:
- Delivery Delay: If the Company fails to deliver within 30 days beyond the agreed delivery date (excluding force majeure), the Partner may claim a penalty of 0.5% of the order value per week of delay, up to a maximum of 5% of the total order value.
- Quality Non-Conformance: If products fail to meet agreed specifications and the defect rate exceeds 3% of the shipment, the Company shall, at its option, provide replacement goods, issue a credit note, or offer a proportional refund.
- Confidentiality Breach: Unauthorized disclosure of Partner's proprietary information. The Company shall be liable for demonstrable direct damages resulting from such disclosure.
7.3 Limitation of Liability
In no event shall either party be liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, loss of business opportunity, or reputational harm. The total aggregate liability of the Company under any Sales Contract shall not exceed the total order value of that specific contract.
Section 08
Dispute Resolution
Both parties are committed to resolving disputes in a professional, efficient, and cost-effective manner. The following escalation framework shall be followed in sequence.
Amicable Negotiation -- within 30 days of dispute arising
The aggrieved party shall submit a written notice of dispute to the other party's designated contact. Both parties shall engage in good-faith negotiations within 10 business days of receipt. Senior management representatives shall be involved if operational-level discussions fail to reach resolution within 15 business days.
Mediation -- if negotiation fails
If amicable negotiation fails to produce a resolution within 30 days, either party may request mediation through a mutually agreed-upon neutral third-party mediator or a recognized trade mediation body. Mediation costs shall be shared equally unless otherwise agreed.
Arbitration -- binding final resolution
Any dispute that cannot be resolved through negotiation or mediation shall be finally settled by arbitration administered by the China International Economic and Trade Arbitration Commission (CIETAC) in accordance with its arbitration rules then in effect. The seat of arbitration shall be Shenzhen, China. The arbitration shall be conducted in English. The arbitral award shall be final and binding upon both parties.
8.1 Governing Law
These Terms of Service and all Sales Contracts entered into between the parties shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall apply where relevant and not excluded by the parties.
8.2 Language & Prevailing Version
These Terms of Service are provided in English and Chinese. In the event of any inconsistency or conflict between the two language versions, the Chinese version shall prevail for matters governed under Chinese law, and the English version shall prevail for international arbitration proceedings.
Questions About These Terms?
Our overseas marketing team is ready to clarify any terms and guide you through the cooperation process. Reach out to start your partnership with Youniha.
Shenzhen Youniha Technology Co., Ltd. · odmlitterbox.com · Last updated: January 1, 2025
